What I Offer
Essential services crucial for business advancement
01
Connective Leadership
My approach to team building centers on individual connection. I strive to understand each member’s unique strengths, goals, and aspirations, allowing me to create tailored development plans that foster excitement, drive excellence, and ultimately deliver a superior customer experience.
02
Superior CX Management
With a strong foundation in CX management and escalation resolution, I specialize in developing and implementing refined processes that drive NPS growth. My focus on efficiency, thoroughness, and repeatability ensures a consistently high-quality, white-glove customer experience.
03
Data-Driven Results
I believe in the power of data to tell a clear story. My expertise in data analysis allows me to meticulously map relevant data points / key product indicators, creating visual narratives that empower teams to identify and implement impactful improvements and efficiencies.
04
Always-On Process Improvement
To consistently deliver exceptional CX, I drive the development of thorough, efficient, and repeatable team processes. I am committed to continuous improvement, ensuring our processes always exceed customer expectations.
13+ Years of Experience in Telecommunications
I’m A CX Leader
My extensive leadership experience, spanning both frontline and back-end operations, enables me to develop and implement strategies that deliver superior experiences for both team members and customers, all while maintaining a strong focus on cost efficiency and CSAT / NPS excellence.
70+
Average Team NPS Score
40+
Number of People Led
Education
Explore my educational background
Masters Business Administration
Bachelor’s Political Science
